Customer Service and Fulfilment Lead

 

Rachel Donath is looking for a Full time Customer Service and Fulfilment Lead to join our team as our business journeys through its next chapter of growth. 

We are looking for a solution focused person who is energised by a fast paced and high pressure work environment, is very much a team player and cares about our customers experience. 

Responsibilities

- Manage customer enquiries via email and phone

- Nurture inbound sales via providing quotes, sample send outs 

- Follow up every quote with personalised care and detail

- Process any returns and exchanges

- Process stock adjustments using cin7 and Shopify 

- Update the website with stock availability changes

- Book weekly shipments with our carriers.

-Liaise with our warehouse team to ensure weekly despatch is well organised and any issues are resolved ahead of time. 

- Liaise with third-party shipping companies to track shipments and resolve delivery-related issues

- Provide all round support to our product team.

- Gather and report on customer feedback, assisting the team to improve products and services during weekly team meetings

- Find creative solutions (to all things all the time!)

This role is an ongoing, full time position - VIC based. 

We love flexibility and are proud to have a hybrid workplace model. This means that you will work out of Moorabbin and from home - but we need to know that you have excellent time management skills and the self discipline to complete a full time work load independently. 

VALUES at RACHEL DONATH

FIND A WAY

• There is always a solution
• A mindset  focused on growth
• First comes yes, How comes after

VOICE YOUR IDEAS

• Every idea counts
• We are building together

IMPROVING EVERYDAY

• In everything, strive for 1% Better
• Mistakes are learnings

RADICAL TRANSPARENCY

• Honesty in all transactions
• Open communication

BE A MENSCH

• Be a person of integrity
• Do the right thing

To apply or find out more, please email careers@racheldonath.com.au