Customer Service and Fulfilment Lead
Rachel Donath is looking for a Full time Customer Service and Fulfilment Lead to join our team as our business journeys through its next chapter of growth.
We are looking for a solution focused person who is energised by a fast paced and high pressure work environment, is very much a team player and cares about our customers experience.
Responsibilities
- Manage customer enquiries via email and phone
- Nurture inbound sales via providing quotes, sample send outs
- Follow up every quote with personalised care and detail
- Process any returns and exchanges
- Process stock adjustments using cin7 and Shopify
- Update the website with stock availability changes
- Book weekly shipments with our carriers.
-Liaise with our warehouse team to ensure weekly despatch is well organised and any issues are resolved ahead of time.
- Liaise with third-party shipping companies to track shipments and resolve delivery-related issues
- Provide all round support to our product team.
- Gather and report on customer feedback, assisting the team to improve products and services during weekly team meetings
- Find creative solutions (to all things all the time!)
This role is an ongoing, full time position - VIC based.
We love flexibility and are proud to have a hybrid workplace model. This means that you will work out of Moorabbin and from home - but we need to know that you have excellent time management skills and the self discipline to complete a full time work load independently.
VALUES at RACHEL DONATH
FIND A WAY
- There is always a solution
- A mindset focused on growth
- First comes yes, How comes after
VOICE YOUR IDEAS
- Every idea counts
- We are building together
IMPROVING EVERYDAY
- In everything, strive for 1% Better
- Mistakes are learnings
RADICAL TRANSPARENCY
- Honesty in all transactions
- Open communication
BE A MENSCH
- Be a person of integrity
- Do the right thing
To apply or find out more, please email careers@racheldonath.com.au