Customer Service and Fulfilment Lead

 

Rachel Donath is looking for a Full time Customer Service and Fulfilment Lead to join our team as our business journeys through its next chapter of growth. 

We are looking for a solution focused person who is energised by a fast paced and high pressure work environment, is very much a team player and cares about our customers experience. 

Responsibilities

- Manage customer enquiries via email and phone

- Nurture inbound sales via providing quotes, sample send outs 

- Follow up every quote with personalised care and detail

- Process any returns and exchanges

- Process stock adjustments using cin7 and Shopify 

- Update the website with stock availability changes

- Book weekly shipments with our carriers.

-Liaise with our warehouse team to ensure weekly despatch is well organised and any issues are resolved ahead of time. 

- Liaise with third-party shipping companies to track shipments and resolve delivery-related issues

- Provide all round support to our product team.

- Gather and report on customer feedback, assisting the team to improve products and services during weekly team meetings

- Find creative solutions (to all things all the time!)

For this role, it is critical that you are technologically astute and have experience using ERP systems like Cin7 and are familiar with Shopify.

This role is an ongoing, full time position - VIC based. 

We love flexibility and are proud to have a hybrid workplace model. This means that you will work out of Moorabbin and from home - but we need to know that you have excellent time management skills and the self discipline to complete a full time work load independently. 

VALUES at RACHEL DONATH

FIND A WAY

  • There is always a solution
  • A mindset  focused on growth
  • First comes yes, How comes after

VOICE YOUR IDEAS

  • Every idea counts
  • We are building together

IMPROVING EVERYDAY

  • In everything, strive for 1% Better
  • Mistakes are learnings

RADICAL TRANSPARENCY

  • Honesty in all transactions
  • Open communication

BE A MENSCH

  • Be a person of integrity
  • Do the right thing

To apply or find out more, please email careers@racheldonath.com.au