Business Support Manager - Melbourne, Full Time.
Rachel Donath is seeking a Business Support Manager to join our team!
We are looking for a solution-oriented, proactive team player who thrives in a fast-paced environment and is passionate about delivering quality outcomes across multiple functions of a fast growing business.
This role suits someone who thrives in a fast-paced environment, excels at multitasking, and brings strong time management and a solid work ethic.
Key Responsibilities:
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Customer Support & Engagement:
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Manage customer enquiries via email and phone, providing clear, timely, and professional responses.
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Offer solutions for customer issues, ensuring a positive resolution every time.
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Handle returns, exchanges, and warranty claims efficiently.
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Maintain customer records and interactions to improve service consistency.
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Order & Inventory Management:
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Process stock adjustments using Cin7 and Shopify to ensure accurate inventory tracking.
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Collaborate with the warehouse team to ensure smooth order fulfilment and timely dispatch.
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Work closely with third-party logistics providers to track shipments and resolve any delivery delays or issues.
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Collate customer claims (damages, defects, warranty issues) and liaise with manufacturers to ensure timely resolution.
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Team support and Collaboration:
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Support our Product and Sales Managers with projects and weekly tasks.
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Collaborate with internal teams (sales, marketing, operations) to enhance the overall customer journey.
Skills & Experience Required:
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Tech-savvy and highly organised, with experience using ERP systems like Cin7 and eCommerce platforms like Shopify.
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Proven customer service or customer experience management background, ideally in retail, furniture, or homewares.
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Strong communication skills (verbal & written) with a customer-first approach.
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Excellent time management and ability to work independently in a hybrid environment.
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Ability to thrive in a fast-paced, high-pressure setting with shifting priorities.
Role Details:
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Location: VIC-based, hybrid model (Moorabbin & WFH)
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Employment Type: Full-time, ongoing
We love flexibility and support a hybrid workplace, but we also need someone who can self-manage, meet deadlines, and uphold a high standard of productivity autonomously.
VALUES at RACHEL DONATH
FIND A WAY
- There is always a solution
- A mindset focused on growth
- First comes yes, How comes after
VOICE YOUR IDEAS
- Every idea counts
- We are building together
IMPROVING EVERYDAY
- In everything, strive for 1% Better
- Mistakes are learnings
RADICAL TRANSPARENCY
- Honesty in all transactions
- Open communication
BE A MENSCH
- Be a person of integrity
- Do the right thing
To apply or find out more, please email careers@racheldonath.com.au