Assistant Store Manager (Melbourne)
About Us
Rachel Donath is a premium Australian furniture and interiors house known for considered design, enduring quality and a high touch customer experience.
We have achieved significant and sustained growth across multiple markets, supported by strong demand from retail, trade and interior design clients in Australia, the United States and internationally.
In September 2026, we will open our first flagship store in Hawksburn Village, a considered, design led retail environment that brings our world to life in a physical space for the first time.
This flagship represents a defining chapter in our brand journey and we are now seeking an exceptional Assistant Store Manager to support the leadership of our founding retail team.
About the Opportunity
This is an exciting opportunity to join the launch of the Rachel Donath flagship store and play a key role in delivering an elevated retail experience.
Working closely with the Store Manager, you will help lead the day to day operations of the flagship store, support the development of the retail team and ensure every client interaction reflects the warmth, confidence and design sensibility that defines our brand.
You will be highly involved in both the customer experience and operational execution of the store, helping to maintain a refined and welcoming environment while contributing to strong commercial performance.
The Role
As Assistant Store Manager, you will support all aspects of the flagship store’s daily operations while acting as a hands on leader on the shop floor.
You will work closely with the Store Manager to ensure the store operates seamlessly, the team performs at a high level and every customer experience feels considered and personalised.
Key Responsibilities
Customer Experience & Sales Support
Deliver exceptional, design led customer service and sales support
Build strong relationships with retail, trade and interior design clients
Support the Store Manager in achieving store sales targets and commercial goals
Provide thoughtful product guidance and styling support to clients
Ensure every client interaction reflects the premium positioning of the brand
Team Support & Leadership
Support onboarding and training of retail team members
Lead by example in delivering exceptional customer experiences
Provide day to day guidance and support to the retail team
Assist with maintaining a polished, positive and high performing store culture
Step into leadership responsibilities in the Store Manager’s absence
Store Operations
Support daily store operations including opening and closing procedures
Assist with rostering, team coordination and peak trade support
Maintain accuracy across POS systems, client records and store administration
Support stock management, inventory accuracy and movement of floor stock
Ensure operational standards are consistently upheld across the store
Events & Client Engagement
Assist in the coordination and execution of in store events and brand activations
Support event setup, styling, client hosting and supplier coordination
Help foster relationships with local trade, design and community networks
Contribute to creating a welcoming and elevated in-store experience during events
Visual Merchandising & Brand Standards
Maintain impeccable store presentation and cleanliness at all times
Support visual merchandising updates and floor styling
Ensure the store environment consistently reflects the Rachel Donath brand aesthetic
Uphold premium standards across all client interactions and operational touchpoints
About You
You are polished, proactive and highly service oriented, with a genuine passion for interiors and customer experience.
You will bring:
Previous experience in a retail leadership or senior sales role (premium or luxury environment highly regarded)
Strong interpersonal and communication skills
A warm, confident and professional approach to customer service
Excellent organisational skills and attention to detail
The ability to thrive in a fast paced, team oriented environment
A strong sense of initiative and accountability
A passion for interiors, furniture or design
Experience working with interior designers, architects or trade clients will be highly regarded but is not essential.
What We Offer
The opportunity to be part of the launch of our first flagship store
A beautifully designed retail environment in Hawksburn Village
Competitive remuneration aligned to experience
Generous staff discounts
Ongoing training and development
Career progression within a growing multi region business
The opportunity to help shape the retail evolution of an iconic Australian design brand
To Apply
Please send your CV and a cover note outlining:
Your retail leadership experience
Why you would be an exceptional Assistant Store Manager for our flagship store
Your availability
Email: careers@racheldonath.com
We look forward to building something extraordinary together.